OPWDD
Step 2 — The Front Door
The Front Door is OPWDD's intake. Once eligible, you'll attend orientation, meet with a Front Door specialist, and pick a Care Coordination Organization (CCO).
Documents needed
- ✓ Eligibility letter
- ✓ Insurance / Medicaid cards
- ✓ List of current providers
How to prepare
- Attend the Front Door information session (in person or virtual).
- Research the CCOs that operate in your county (there are several).
- Prepare your top 3 goals before the meeting.
What to ask your team
- • Which CCOs serve our county?
- • How quickly will we be assigned a Care Manager?
- • What services can start immediately?
If you are denied or delayed
- → Front Door doesn't really 'deny' — but services can be delayed. Escalate to the Regional Office if more than 60 days.